Privacy Policy
This Privacy Policy explains how Helping Hands Behavioral and Family Services, Inc. ("Helping Hands," "we," "us," or "our") handles information collected through our website at helpinghandsbfs.com (the "Site"). It describes what we collect, how we use it, and the choices you have.
This policy addresses information collected through the website. The way we handle Protected Health Information (PHI) as a healthcare provider is described separately in our Notice of Privacy Practices, which governs the clinical care relationship.
Information we collect
Information you give us. When you use our callback request form, we collect the details you choose to provide: your name, phone number, email address, your reason for contacting us, and any message you include. We ask that this remain free of medical details (see the notice above).
Information collected automatically. Like most websites, our Site may collect limited technical information automatically, such as your device type, browser, general location, and how you navigate the Site.
How we use your information
We use the information you provide to:
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Respond to your callback request and contact you about your inquiry;
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Provide information about our services;
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Operate, maintain, and improve the Site; and
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Comply with legal obligations.
We do not sell your personal information, and we do not use it for advertising.
How we share information
We share personal information only as needed to operate, and never sell it. This may include:
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Service providers who help us run the Site (for example, our website host, Wix), under agreements limiting their use of the information;
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Legal and safety reasons, when required by law or to protect the rights and safety of individuals.
Cookies and analytics
Our Site may use cookies or similar technologies to function properly and to understand general usage. You can usually control cookies through your browser settings.
Data retention
We keep callback-request information only as long as needed to respond to your inquiry and for our reasonable business and legal purposes, then delete or de-identify it.
Children's privacy
Our Site is intended for use by parents, caregivers, and adults seeking services on behalf of a child. It is not directed to children, and we do not knowingly collect personal information directly from children through the Site. If you believe a child has provided information through the Site, please contact us and we will delete it.
Security
We take reasonable measures to protect information submitted through the Site. However, no website transmission is completely secure, which is why we ask that you not send health information through the Site. For anything sensitive, we'll use a secure method once we're in contact.
Links to other sites
Our Site may link to third-party websites (for example, insurance providers). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Your choices and rights
You may contact us to ask what information we hold about you, to correct it, or to request deletion, subject to applicable law. Depending on where you live, you may have additional privacy rights.
Relationship to our Notice of Privacy Practices
This Privacy Policy applies to the website. Our handling of Protected Health Information within the care relationship is governed by our separate Notice of Privacy Practices, provided to families and available on request. If there is any conflict regarding PHI, the Notice of Privacy Practices controls.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above and post the current version on this page.
Contact us
If you have questions about this Privacy Policy, contact us at:
Helping Hands Behavioral and Family Services, Inc.
2514 Hollywood Blvd, Ste 205, Hollywood, FL 33020
Phone: 754-400-7702
Email: helpinghandsbfs@gmail.com